I am an experienced manager with over 20 years of expertise, currently serving as Director of Customer Service Process Quality at Orange Polska. With a background in Polish Philology and Management from the University of Warsaw, I have focused on optimizing customer service processes, maintaining high standards, and increasing operational efficiency through innovative solutions, including AI.
To better support team collaboration and leadership, I am studying Business Psychology for Managers. As a Level 1 Mentor, I actively develop others through the Future Up program with BNP Paribas and have completed several mentoring processes at Orange Polska and Orange Slovakia, including peer mentoring. I also mentored during the Women in Tech Summit 2025.
Additionally, I lead the HiTech Women community at Orange, promoting the growth of women in technology and their professional development. My skills include team management, process quality improvement, and telecommunications. I am passionate about sharing my knowledge to empower others, foster continuous learning, and drive positive change within organizations.
