This Tech Talk explores a real‑life case study centred around an application takeover combined with intensive knowledge transfer and a critical escalation. We will dive into what happens when a service you are about to take responsibility for is already not working as expected. How do you manage customer expectations when everything is urgent? How do you coordinate a diverse, globally distributed team under pressure? And how do you prioritise when all issues seem equally critical? Based on our experience, we will walk you through the challenges we faced, the decisions we had to make, and the solution we implemented. Join us to learn practical lessons about collaboration, ownership and navigating escalation in complex IT environments.
- Leadership / Management
